Software Support Services

Product support is a vital factor of the user experience and can be a driver for customer retention and advancements. Considering the often-complex nature of software products, the software companies require a provider that can deliver a high level of Software support. STLC provides world-class software support services to its clients, offering 1st, 2nd, and 3rd level support services for software developed by any third party vendor.

STLC has developed cutting-edge and well-defined software support services that allow us to efficiently capture the software environment as well as the business activity. Our processes and teams have been built on a foundation that begins with the idea of a hands-on approach to software support. Our methodologies focus on reliable stability and long-term functionality to avoid issues related to software support. Saburi TLC experienced and qualified software engineers focused exclusively on long-term real-time support services for all your software requirements. Whether it is a software installation, daily service or product support. This overall approach has consistently permitted our clients to reduce recurring costs while maximizing uptime and availability.

As a software support company, Saburi TLC provides services designed to support our clients as the business grows and changes. Whether your organization requires ongoing software support, we can provide the expertise and domain knowledge to ensure success. Saburi TLC services many clients in software industries in many different countries. We offer white label partnerships for software providers with non-disclosure protection. STLC's software support services offer remote troubleshooting capabilities, installation assistance, and basic usability assistance. With us, you will have access to software support updates, patch releases and minor functionality enhancements. Latest requirements, protection patches, and software advancements, together with legal and regulatory standards, are being offered regularly.

Software Support services Benefits

  • Uninterrupted access to qualified software engineers
  • Experienced support engineer provides tailored service
  • State-of-the-art software engineering practices and standards
  • Customer and partner satisfaction and improved services
  • Timely, reliable release of upgrades, patches and bug fixes
  • Assured swift response to all inquiries
  • Flexible support channel (phone, e-mail etc.)
  • Troubleshooting on the regular basis
  • Upgraded productivity using our 24x7 software support services
  • Intellect gathering through issue knowledge base
  • Constant enhancement in the support operations process, yielding cost savings / bandwidth for other value-add activities.
  • Tier 1, 2 and 3 support options